INSTANT ESTIMATE
From
To
Moving Date

EVERYONE NEEDS A FRIEND WITH A TRUCK


First place and confirm your order online.


An OD trailer will be brought to your home and left for you to load.


Then, load your belongings onto the trailer.


Then, Call us to have the trailer picked up.


Our driver will deliver your belongings to your new location and leave them for you to unload.

Here's The Plan

How OD Household Services Works:

Special Features of OD Trailers:

Moving and Packing Tips:

You Have Questions?


Why choose ODMOVE moving services for your moving needs?

Glad you asked. For starters, OD saves you money over traditional full-service movers because with ODMOVE moving services you do the packing and loading yourself. What you won't have to deal with is the hassle of renting a truck and driving it yourself because we do the driving for you. OD understands it's not just your belongings in the back of the truck, it's your life. And with OD's more than 80 years of expertise in freight shipping and transportation, you can be sure that your belongings are in good, experienced hands.


How does OD's ODMOVE moving service work?

It's all about easy. Simply get a quote here using the helpful Instant Estimate tool to determine approximately how much space you need on our trailer. Then book your move online in a few easy clicks. We'll drop off an OD trailer at your current location, you pack and load yourself within three days, then call us to come pick up the trailer and we will transport your belongings to your destination. Upon arrival at your new home, we'll leave the trailer for up to three days to allow you to unload. Just call us when you're done unloading and we'll come pick up the trailer. Sound like a plan?


How do I get a free moving quote?

You've got two options. One: Fill out a quick form and you'll receive a free estimate in minutes. Or : Just call 877-358-6928 (Monday - Friday between 8 am and 7 pm EST) and one of our moving specialists will help you.


Will my moving price ever change?

OD's quote to you is based on the information you enter into our Instant Estimate tool. The more accurate the information, the more accurate the price quote. However, since your final price is based on the linear feet used, you only pay for the space on the trailer you actually use, so your actual cost may vary slightly from the initial estimate. Other factors may affect your final price. Click here for a full list of specific items which may affect your price. For a full copy of the Home Moving Tariff click here.


What types of moves does OD Moving Services offer?

OD specializes in cross-country moves. That's where our experience takes us – on the road. While OD can be an option for moves of any distance, you’ll find we offer the most value when your new home is 300 or more miles away. For an affordable and reliable moving option, check out the Instant Estimate tool to see how OD can help take the worry out of getting you there.


What payment options do I have?

When you book your reservation, you'll be asked to provide a credit card number. After confirmation of the total linear feet used, your credit card will be charged. We also accept money orders and cashier's checks, payable at the time your shipment is delivered to the final destination.


Do you require a deposit?

Nope. Nada. OD does not require a deposit. Your reservation is held via the credit card you provide at the time of booking.


What if I need to make changes to my reservation?

No worries, we're flexible. If you need to change your reservation date, you may do so free of charge. If it is necessary to cancel your reservation, some fees may apply. You may change your reservation date free of charge by updating your quote information here, or call us at 877-358-6928. However, any cancellation made within 24 hours of your move will result in a cancellation fee of $150, charged to your credit card. If your move is more than one week away, there will be no charge. If the cancellation occurs within one week of the move, there will be a $50 charge. If it is on the day of the move, there will be a $150 charge.


Are my goods insured against loss, damage, or theft?

OD has one of the industry's lowest claims ratios in the country. We do not, however, offer insurance or additional liability coverage. You should check with your homeowners or renters insurance provider to see if your items are covered while in transit. However, if you have a claim you may call our Claims Line toll-free at 1-800-432-6335 or email us at claims@odfl.com. Since you pack and load your belongings, which are secured behind our security divider, OD is only responsible for loss or damage caused by our negligence and our liability is limited to $0.10 per pound per item damaged. We are not responsible for damage caused by improper packing or loading.


What is a Estimate Number?

Write this down. When you receive a quote for moving your belongings with OD, you will receive an estimate number that you can use to retrieve your moving quote, view your quote online, or make changes to your quote. When you complete the Instant Estimate, you will receive a confirmation email that includes your estimate number. Please keep the estimate number handy. If you lose your reference number, call us at 877-358-6928 and one of our moving specialist will help you retrieve it.


What is a Bill of Lading ("BOL")?

A Bill of Lading is basically a contract between you and OD for the transportation of your belongings. Also, it serves as a receipt issued by OD to you for the goods received for transportation. Please read your BOL carefully.


What do I need to know about packing and loading?

When you go with OD, just pack, load and let us do the driving. That being said, you should know that it's typically best to lift with your knees. It's also important to pack and wrap fragile belongings to keep them secure. For a handy list of moving tips, Click Here.


What is a linear foot?

A linear foot is 12 inches measured from front to back. Our trailers are 28 feet in length. That means each trailer has 28 linear feet of available space. For every linear foot that you use, you have the full width (8 feet) and full height (9 feet). That nets out to about 2,000 cubic feet per trailer, which is typically enough space for the average three- to four-bedroom home. And remember: OD will only charge you for the space you actually use, down to a minimum of 3 linear feet. Sound good?


What types of items are prohibited from being loaded on the trailer?

Thanks for asking. Absolutely no dangerous items such as poisons, noxious materials, flammable liquids, corrosive chemicals, firearms, pets or perishable items should be loaded on the OD trailer. Make sense? Check this list for more.


Why would I need to guarantee my trailer arrival time?

Everyone likes a guarantee. If you have people or friends scheduled to help you load or unload your items at a specific time and you cannot have the trailer dropped off the day before, you're going to want a guaranteed window. While our service centers will do their best to meet your needs and give you the time you request, they cannot guarantee the trailer arrival times unless this service is requested. Two hour windows at your location of origin are available at the time of booking if you are located within 29 miles or less of our service center. To guarantee spot times at your destination location, you must call 877-358-6928 to schedule. There is an extra charge for this service.


What can I do if there is no room at my location for a 28ft long trailer?

It's good to plan ahead for this kind of thing. You should always check with your property manager or landlord to make sure a trailer can sit at your location for up to three days. It's possible they will limit the areas where trucks have permission to park. If your apartment complex or HOA does not allow our trailers to be dropped off at your location, you can drop off or pick up from the nearest OD service center. This might also happen if you are located in an area that we do not service directly (downtown NYC or downtown Chicago, for example). The alternative would be to bring your items to one of our service centers so that we could perform the longer drive over the road for you.


What does Error: Origin/destination location not allowed for Tariff 688 mean?

Bummer. If you get this message, ODFL does not service your ZIP code directly. Bringing your items to the nearest OD facility could be your only option for that zip code. Call our moving specialists at 877-358-6928 to find out if special arrangements can be made.


What is a live load/ Live unload?

A live load/unload is when the driver waits while you load or unload your items. The driver cannot help with loading or unloading during this time. This service is helpful if you have a small amount of items and it will take you less than one hour to load or unload. If you are in a location where a trailer cannot be parked overnight (city parking restrictions/HOA regulations) this service can be used. With this service, you get one hour for free and will be charged at $150/hr after free time. This is billed at 15-minute increments ($37.50). You will still be responsible to make sure our driver has sufficient space to legally park the truck and trailer while he or she is waiting for the items to be loaded or unloaded.


Can OD pickup or deliver to a storage facility?

Yeah, we do that. It's important that you check with management of the storage facility to find out if there is a location where OD's trailer can be parked while you load or unload it. If it is not okay for the trailer to sit overnight, just call our moving specialists at 877-358-6928 to make sure we can drop off and pick up the same day. Additional charges may apply.


Are your trailers marked so that I know how much space I am using?

No, our trailers are not marked with individual linear-foot measurements. The best way to ensure that you do not go over your estimated space is to place a tape measure on the floor of the trailer starting from the very front wall. Measure out the amount of space you reserved. If you reserved 10 linear feet of the trailer you would measure back 10 feet from the front of the trailer. At the 10-foot measurement, place a piece of tape on the floor so that you can have a visual mark of the amount of reserved space while you are loading your trailer. This will help you identify whether you have used more or less space than your original estimate. See your adjustment for more/less space used on your estimate to determine your change in price.


Who is responsible for Parking?

Obviously, we are responsible for physically parking the truck. However, you are responsible for making sure that the trailer has sufficient space to be legally parked at the location you have requested. Check with local law enforcement to obtain permission and any necessary parking permits should they be needed. If being parked in an apartment/condo complex or if your housing development has an HOA, make sure the property manager is aware that one of our trailers will be parked at your location during your move. It also is a good idea to let your neighbors know that the trailer will be parked in front of your house for up to three days. If the trailer is towed, or ticketed you will be responsible for any charges to get the trailer out of impound or for any parking violations received.


What is a Gypsy Moth and when do I need to fill out a form?

Nobody wants to tangle with a gypsy moth. Essentially, a gypsy moth is a moth that can attach itself to items kept outside and will lay egg sacs on outdoor equipment or items in storage buildings. The State of California requires a gypsy moth inspection form to be filled out on every move going inbound to California. If this form does not travel with the driver, your shipment will be stopped at the border crossing into California and refused entry. It could cause additional charges to be added to your shipment. You can get a gypsy moth form by clicking here or you can print it from our “Important Forms” tab on the website. You can email your form to householdservices@odfl.com or give it to the driver that picks up your trailer. If you email your form, please include your tracking number in your email.


How long will it take for my trailer to get to my final destination?

Good question. With every estimate comes an estimated transit time in business days. This is the estimated time it will take for your trailer to travel from the location of origin to the destination service center that will handle the delivery of your trailer. Once your trailer arrives at the destination service center, you can expect delivery within one to two business days. While standard transit is not guaranteed, OD has close to a 99% on time delivery rating. If your move requires time- and date-specific deliveries we also offer guaranteed and expedited services. Call 877-358-6928 and one of our moving specialists will help you with guaranteed or expedited pricing.

Let's Talk



HOUSEHOLDSERVICES@ODFL.COM

1 (877) 358-6928


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Terms and Conditions

1. ESTIMATED CHARGES:

To determine the charges for the freight loaded by Customer or a third party at Customer's request (the "Shipment"), Customer must enter the Requested Trailer Footage. Customer agrees to pay OD the Total Cost (which shall include the Adjusted Cost Per Foot) for every linear foot of trailer space used (including bulkhead) in excess of the Requested Trailer Footage. When a broker or other third party completes and signs the Bill of Lading for and on behalf of Customer, that entity or person is deemed to be Customer's Designated Agent. Customer and Customer's Designated Agent are jointly and severally liable for the Total Cost. OD shall reduce the Total Cost (which includes the Adjusted Cost Per Foot) for every linear foot used that is less than the Requested Trailer Footage, subject to the Minimum Charge. After the loading is completed, Customer must enter the Actual Linear Footage used. The Actual Linear Footage is subject to inspection by OD. Length will be rounded to the nearest foot.

2. STORAGE-IN-TRANSIT FEES AND DETENTION FEES:

If Customer is unable to take immediate possession of the Shipment, subject to availability, ODFL will store the shipment at its terminal at a cost of $395.00 per trailer per 30 days for up to 3 months. Storage beyond 3 months will be charged at $1000 per trailer per month starting with the 4th month of storage. Storage of Shipment must be scheduled with ODFL prior to arrival at destination terminal. Storage fees will not be pro-rated. Customer shall not have access for the purpose of storing and removing their shipment on a self-service basis. During time of storage, ODFL will be liable for the goods to the same extent as during their interstate transportation. If Customer is unable to take immediate delivery of the Shipment, ODFL will hold the shipment at the destination terminal up to 2 business days for free. Unless storage in-transit is prearranged (see Storage In-Transit section), subsequent days will be subject to detention fees of $50/day per trailer. Customer is given 3 business days at the origin and destination locations to load/unload the trailer. If Customer exceeds this allotted time, a fee of $50/day per trailer will be assessed. If ODFL and Customer have agreed to a live load/unload, additional fees will apply if Customer exceeds the allotted time. OD will not participate in any way in the packing, loading, unpacking or unloading of Customer's Shipment.

3. ADDITIONAL CHARGES:

The charges herein are based on the specifics outlined within this bill of lading, any OD notes attached to this Bill of Lading, the rules and special service charges in the OD 100 tariff and OD 688 series and the terms and conditions in the Uniform Straight Bill of Lading (the "UBL") as published in the National Motor Freight Classification in effect on the date of this Bill of Lading (together, the "Bill of Lading"). The charges are subject to change, including but not limited to:

(1) Change in Trailer Drop Date;

(2) Change in Origin Address or Destination Address;

(3) Parking fees, fines, or trailer tow;

(4) Detention Fees;

(5) Untimely return of ramp to local OD terminal;

(6) Gypsy moth quarantine (California);

(7) Customs delay;

(8) Cancellation within one week of Trailer Drop Date($50) or cancellation on the Trailer Drop Date ($150);

(9) Re-delivery charges of $150 per re-delivery attempt per trailer;

(10) Trash or boxes left on trailer;

(11) Guaranteed Service; and

(12) live load/unload charges.

(13) Weekend or Holiday Service will be subject to an additional fee of $500.00 minimum.

(14) The Addition of a 2nd trailer on an estimate of 28ft or less is subject to a $300 charge in addition to your adjustment price for each foot used above your original estimated footage. When a 2nd trailer is used a minimum of 31ft total (3ft Minimum charged on the 2nd trailer) will apply.

Customer will be provided with a written itemization of any additional charges due from Customer, which shall constitute part of this Bill of Lading.

4. LIQUIDATION OF ABANDONED GOODS:

(1) Notice of the Shipment's arrival will be given by: (a) Actual tender of delivery at Destination Address; or (b) Telephone, if convenient and practical; or (c) Written notice, including facsimile, e-mail or telegraph. (2) If the Shipment cannot be delivered because of Customer's refusal to accept it, or because OD cannot locate Customer or the Destination Address, or because of an error or omission on the part of Customer, OD will make a good faith effort to notify Customer promptly that the Shipment is in storage at an OD terminal. (3) When transmitted by mail or telegraph, the notice provided by OD to Customer will be deemed to have been received at 8:00 a.m. the first business day after it was mailed or telegraphed. If notice is given by telephone or facsimile, OD's record of the date will be deemed conclusive. If written notice is given by certified mail, the earlier of the date of Customer's signature or expiration of five (5) business days from the date of mailing will determine the arrival notice date. In the event Customer fails to take delivery of the Shipment, after sixty (60) days from the date of the notice OD will deem the Shipment abandoned and shall have the right to liquidate the Shipment and retain the proceeds of the liquidation in lieu of freight charges and services rendered as liquidated damages.

5. PAYMENT TERMS:

(a) Transportation Only: OD will accept payment with VISA, MasterCard, American Express, cashier's check or money order. Credit card payments will be processed while the Shipment is in transit. Payment by cashier's check or money order may be presented to the OD driver at destination location upon delivery of the Shipment. Additional charges for services provided at the Destination Address will be applied to the credit card on file. The Shipment will not be released at the Destination Address until payment in full has been made or an extension of credit has been granted by OD in accordance with Item 434 in the ODFL 100 Series. (b) Transportation & Storage-In-Transit: Optional storage in-transit requires credit card payment. Transportation and one month's Storage-in-Transit Fees will be charged to Customer's credit card while the Shipment is in transit. Subsequent Storage-in-Transit Fees or Detention Fees, if applicable, will be charged to the credit card on file with OD or added as additional charges to accompany the credit terms extended by OD in accordance with Item 434 in the ODFL 100 Series.

6. NO WARRANTY:

OD DOES NOT MAKE, HAS NOT MADE, NOR SHALL BE DEEMED TO MAKE OR HAVE MADE, ANY WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO THE EQUIPMENT PROVIDED HEREUNDER OR ANY COMPONENT THEREOF, INCLUDING WITHOUT LIMITATION, ANY WARRANTY TO DESIGN, COMPLIANCE WITH SPECIFICATIONS, QUALITY OF MATERIALS OR WORKMANSHIP, MERCHANTABILITY, FITNESS FOR ANY PURPOSE, USE, OPERATION OR SAFETY. ALL RISKS ARE TO BE BORNE BY CUSTOMER. WITHOUT LIMITING THE FOREGOING, OD SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO CUSTOMER OR ANY OTHER PERSON WITH RESPECT TO THE FOLLOWING, REGARDLESS OF ANY NEGLIGENCE OF OD: (I) ANY LIABILITY, LOSS OR DAMAGE CAUSED OR ALLEGED TO BE CAUSED DIRECTLY OR INDIRECTLY BY ANY EQUIPMENT, ANY INADEQUACY THEREOF, ANY DEFICIENCY OR DEFECT (LATENT OR OTHERWISE) THEREIN, OR ANY OTHER CIRCUMSTANCE IN CONNECTION THEREWITH; OR (II) THE USE, OPERATION OR PERFORMANCE OF ANY EQUIPMENT OR ANY RISKS RELATING THERETO. BY SIGNING THIS BILL OF LADING, CUSTOMER STATES THAT IT IS CAPABLE OF PACKING, LOADING, UNPACKING AND UNLOADING THE SHIPMENT AND IS CAPABLE OF USING ANY AND ALL NECESSARY EQUIPMENT, AND HEREBY RELEASES OD, IT AGENTS, EMPLOYEES, DIRECTORS, OFFICERS, REPRESENTATIVES AND ASSIGNS FOR ANY AND ALL DAMAGES AND PERSONAL INJURY (INCLUDING DEATH) WHICH MAY OCCUR DURING THE PACKING, UNPACKING, LOADING OR UNLOADING OF THE SHIPMENT.

7. DISPUTE RESOLUTION:

(a) Should a dispute arise relating to any term or condition of this Bill of Lading, OD can elect, at its sole discretion, to engage in mediation or arbitration or to pursue resolution in the City of High Point, North Carolina or the Circuit or General District Courts in Guilford County, North Carolina. (b) Should OD employ an attorney to institute suit or demand arbitration to enforce any of the provisions hereof, to protect any interest arising under this Bill of Lading, or to collect damages for any breach of this Bill of Lading, OD will be entitled to recover reasonable attorneys' fees, costs, charges and expenses expended or incurred therein. "Reasonable attorneys' fees" is defined as (1) 1/3 of the principal amount due or (2) the customary hourly charges of OD's attorney, whichever is greater. (c) Customer consents to jurisdiction in the State of North Carolina, and venue for any mediation or arbitration under this Bill of Lading in the City of High Point, North Carolina. Customer also consents to suits to enforce this Bill of Lading in the courts of the city of High Point, North Carolina or Guilford County, North Carolina, at OD's option.

8. WAIVER OF JURY TRIAL:

WITHOUT INTENDING TO LIMIT THIS BILL OF LADING, TO THE EXTENT ANY CLAIM IS NOT MEDIATED OR ARBITRATED, THE PARTIES IRREVOCABLY AND VOLUNTARILY WAIVE ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY IN RESPECT OF SUCH CLAIM. THIS PROVISION IS A MATERIAL INDUCEMENT FOR THE PARTIES ENTERING INTO THIS BILL OF LADING.

9. SEVERABILTY:

If any provision of this Bill of Lading is for any reason adjudged by a court to be invalid or unenforceable, such judgment shall not affect, impair or invalidate the remainder of this Bill of Lading.

10. APPLICABLE LAW:

Customer acknowledges that OD is a general commodity carrier and that the Shipment will be subject only to the laws and regulations governing commodity carriage. The Shipment shall be subject only to Federal laws and statutes. In the event that the laws or statutes of any state are held to apply, OD and Customer hereby agree to be bound by the laws and statutes of the State of North Carolina without regard to the principle of conflicts of laws.

11. JURISDICTION:

OD and Customer hereby consent and submit exclusively to the jurisdiction and service of process of the courts of the State of North Carolina or the courts of the United States located in Guilford County, North Carolina.

INSTRUCTIONS:

1. GENERAL:

An empty trailer will be delivered by OD to Customer on the Trailer Drop Date at the Origin Address. Customer (and not OD) shall be solely responsible for loading, unloading, packing and unpacking. To have the loaded trailer picked up, contact OD at 877-358-6928. OD will deliver or pick up your trailer on Monday through Friday only (Non-Holiday's). Customer must be present on the Trailer Drop Date or additional fees may apply (see "Additional Charges," above). The number of days of transit time following pickup by OD but prior to the Delivery Date ("Service Days") does not include day of pickup, weekends or holidays. For multiple trailer shipments, Service Days are computed beginning with the business day following pickup of the last loaded trailer.

2. PACKING, LOADING, UNLOADING AND UNPACKING:

Customer is responsible for all packing, loading, unloading and unpacking. Customer is responsible for packing all personal effects using proper containers and protective padding supplied by Customer. OD is responsible for installing the bulkhead, an OD-supplied wall that separates the Shipment from other cargo on the trailer. The bulkhead is not designed to withstand the entire weight of your belongings if the load shifts in transit. The maximum weight allowed on the trailer is 825 pounds per linear foot. Shipments exceeding this weight limit will be subject to additional charges.

3. TRAILER PARKING:

An OD 28-foot commercial trailer will be delivered on the Trailer Drop Date at Customer's sole risk at the Origin Address, and shall also be delivered on the Delivery Date at Customer's sole risk at the Destination Address. Customer agrees that OD shall have no liability for any damage to real property or improvements arising out of the placement or removal of any Equipment. It is Customer's responsibility to obtain permission for the placement of the trailer. Customer will be responsible for any charges or fees, including but not limited to parking charges, violations, towing, or real or personal property damage, arising from the placement of the trailer.

4. OPTIONAL EQUIPMENT:

A ramp will be available at most locations and will, if available, be delivered with the OD trailer. The maximum weight limit for the ramp is 1,000 pounds. Customer is responsible for contacting the OD terminal for pickup when Customer has completed the packing/loading or unpacking/unloading, as applicable. The ramp provided by OD must be loaded by Customer outside the bulkhead wall because the ramp is not intended to travel with the Shipment. Additional charges will apply if the ramp travels with the Shipment to the Destination Address. If ramp is not returned to OD, replacement charges of up to $1250 will be applicable and will be charged to Customer.

5. HAZARDOUS WASTE, HAZARDOUS MATERIALS AND COMMODITIES OTHER THAN HOUSEHOLD GOODS:

Customer agrees to include only household goods (e.g., furniture, furnishings, and other items associated or used in a personal or family residence) in the Shipment. Customer further agrees not to include hazardous waste or hazardous materials of any type (including but not limited to petroleum products, compressed gases, corrosives, explosives and flammables) in the Shipment. Propane tanks may not be shipped under any circumstances - full or empty. Hazardous waste or hazardous material violations could result in additional charges from local, state, and federal fines, as well as but not limited to loss or damage to property and personal injury. All such charges, losses, damages or injuries arising from violation of this section shall be the sole responsibility of Customer.

6. LIMITED CARGO LIABILITY:

Due to the fact that the Customer is responsible for loading and unloading of the goods, liability coverage only applies to damage caused by ODFL negligence. In the event of damage caused by ODFL's negligence, ODFL's liability shall be limited to $0.10 per pound per item damaged ("Coverage"). Coverage is liability coverage for carrier negligence, not insurance for your goods. In the event of cargo damage caused by one of the following catastrophic events: trailer fire, vehicle collision, vehicle overturn or complete trailer theft - ODFL does not provide insurance for Customer’s goods. ODFL assumes the liability of a common carrier, subject to the provisions of 49 U.S.C. 14706, but only for its own negligence. Customer should consult its homeowner’s or renter’s insurance policy, as appropriate, to determine if such policies would provide coverage for loss or damage to the Shipment during transit.

7. LIABILITY:

Customer agrees to indemnify, defend and hold OD harmless from and against any and all claims for loss, expense, liability, injury or damage arising out of or in connection with the performance by Customer, its agents or contractors with respect to the Shipment. OD shall not be liable and hereby disclaims responsibility for any direct, indirect, incidental or consequential damages, special, punitive, multiplied or other direct or indirect costs, lost profits, fees, or charges of any kind arising from any claims filed hereunder, or any other acts, including delays or omissions of OD, whether foreseeable, disclosed or not.

8. ASSUMPTION OF RISK:

Customer assumes all risks and liability arising from the use and operation of the Equipment and understands that the Equipment can cause injury or death to Customer or others. Customer assumes full responsibility for and agrees to indemnify, defend and hold harmless OD from any and all loss, liability, damage and expense in connection with the use or operation of the Equipment.

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Old Dominion Freight Line, Inc.

ODmove.com Privacy Policy

Effective Date: December 23, 2019

Last Updated: January 9, 2020

Our Commitment

We at ODFL respect your concerns about privacy and are committed to maintaining the privacy and security of your personal information. This Privacy Policy governs the manner in which Old Dominion Freight Line, Inc. ("ODFL" or "we") collects information from users ("User" or "you") of www.odmove.com, (the "Website"), or which we otherwise receive or collect from you in the course of our operations. This Privacy Policy describes the types of personal information we collect about a User, how we may use the information and with whom we may share the information. This Privacy Policy also describes the measures we take to safeguard your personal information. If you do not consent to the collection, use and disclosure of your personal information as described in this Privacy Policy, do not use the Website or submit any personal information to us through the Website.


Please contact us as indicated in the "How to Contact ODFL" section below if you have any questions or would like additional information.

Who We Are

We are a leading, less-than-truckload ("LTL"), union-free motor carrier providing regional, inter-regional and national LTL services through a single integrated organization. Our service offerings, which include expedited transportation, are provided through an expansive network of service centers located throughout the continental United States. Through strategic alliances, we also provide LTL services throughout North America. In addition to our core LTL services, we offer a range of value-added services including container drayage, truckload brokerage and supply chain consulting.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, so please check this Privacy Policy periodically for changes and updates. When we change this Privacy Policy, we will revise the updated date at the bottom of this Privacy Policy. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. Your continued use of the Website after posting of any such changes will constitute your consent to and acceptance of the revised Privacy Policy.

Categories of Personal Information that ODFL Collects and Processes

ODFL collects personally identifiable information ("Personal Information") through certain areas of the Website. ODFL may collect and process the following categories of Personal Information:

Professionalcompany details, address, email address, phone and fax number, postal and billing address, business contact, job role, education, ODFL account and order number, freight information, and freight recipient information and other data that enables ODFL to maintain a business relationship with you
Transactionalpayment information
Identifyingfirst and last name, ODFL username and password, government identification information as required in certain circumstances
TrackingIP addresses, browser fingerprint information, device fingerprint (advertising)

Where permissible by law, ODFL differentiates Personal Information from personal data that may be about an individual but may not be reasonably associated with a unique individual. ODFL may collect and aggregate such personal data, including your ZIP code, age, gender, preferences, interests and favorites, as well as non-personalized Website usage, measurement and other analytical data and information automatically sent by your web browser about your computer hardware and software (e.g. access time and referring website address). ODFL reserves all rights to use unidentifiable, anonymized, and non-Personal Information and data for any and all purposes in its discretion, where allowed by law or with your consent. Please check your browser if you want to learn what information your browser sends or how to change your settings.

How we Collect Personal Information

We may collect Personal Information from Users in various ways, including, but not limited to when Users:

  • visit our Website
  • register, submit or post information on our Website
  • request a service
  • respond to a survey, fill out a form
  • participate in any of ODFL's events, promotions, activities, services, or other offers we make available on our Website

Please do not submit any Personal Information of another person unless you are authorized to do so.

On certain areas of the Website, only persons who provide us the required Personal Information will be able to purchase, license and/or apply for products, programs and services and/or otherwise participate in the Website's activities or offerings.

Users may always refuse to supply Personal Information to us, though it may prevent you from participating in and accessing certain Website related events, promotions, activities, services, or other offers. For example, providing Personal Information in order to register on our Website gives Users access to ODFL4me's enhanced tracing, customizable reports, document review, interactive bill of lading, customized rate estimates for the User's specific pricing program, and much more.

Purposes for Collecting and Processing your Personal Data

ODFL may process your Personal Information for the following purposes:

  • To operate and administer this Website, including personalizing its features based on your preferences
  • To provide you with our services and products according to agreed terms and as per your request, thus enabling a good customer experience
  • To carry out specific transactions, bookings, deliveries, payment processing, and tracking functions, and for maintaining our contractual and business relationship with our customers and/or vendors, including for maintaining a routine administrative flow and a routine contractual relationship with our customers and vendors and their representatives
  • To operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and the Website; and performing accounting, auditing, billing, reconciliation and collection activities)
  • To respond to and support our Users, and communicate with you regarding requests, questions, and comments
  • To communicate with you through tailored newsletters, emails, notifications, and other business communications in order to help you stay up to date with our service and product offerings and those of our affiliates, and to notify you of special events, contests, sweepstakes, and other promotions, unless you object to or opt-out of such communications
  • To communicate with you through all forms of online media, including via social media platforms
  • To contact you in order to conduct opinion research regarding current and/or potential new services that ODFL may offer
  • To enable you to establish and manage a User account on our platform
  • To monitor your use of our systems and Website to enable us to personalize your experience on our Website and to determine the popularity of various service offerings
  • To improve the security and functioning of our Website and systems, including by performing data analyses (market and consumer research, trend analysis, financial analysis)
  • To manage anti-fraud, anti-corruption, anti-money laundering, anti-identity theft, and anti-bribery efforts, and to comply with all other applicable legal requirements and our policies
  • For any purposes described at the point of collection of Personal Information, or for purposes for which you have provided prior approval

Web Browser Cookies and Internet Tags

Our Website may use electronic cookies ("cookies") to help personalize your online experience. Cookies are a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. ODFL may also link certain data elements with other information we have obtained about you to let us know, for example, whether you have opened an account with us or contacted us before. We also may use third-party website analytics tools that collect information about User traffic at the Website.

In addition, ODFL uses information collected online through cookies, internet tags and other automated means for purposes such as diagnosing technical and service problems, administering the Website, identifying Users of the Website, and gathering demographic information about our Users. We use clickstream data to determine how much time Users spend on web pages of the Website, how users navigate through the Website, and how we may tailor the Website to better meet the needs of our Users. We also may use the information we obtain about Users in other ways for which we provide specific notice at the time of collection.

Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict them. We believe that cookies and internet tags provide a safe and secure way to improve the usability of the Website.

www.odmove.com uses the following categories of cookies:

  • Strictly Necessary Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work without enabling the cookies. These cookies do not store any personally identifiable information.
  • Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most popular and how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
  • Functional Cookies These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
  • Targeting Cookies These cookies may be set through our site by our third-party vendors. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly Personal Information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
  • Social Media Cookies Social Media Cookies make social sharing easier for you, provide you with tools to connect with the Site, and help us better understand both the audience for the Site and the effectiveness of our social media outreach efforts. These are third-party cookies. Your choices with respect to such cookies are determined by the social media platforms on which you have accounts.

For more information on the cookies we use, please visit our Cookie Center. You can customize your cookie settings here:

We may also from time to time use site analytics technologies, such as Google Tag Manager, Google Analytics, and DoubleClick, which use cookies and other tracking technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Sharing User's Personal Information

We also may disclose Personal Information about a User in the following circumstances:

  • if we are required to do so by law, regulation or legal process (such as a court order or subpoena)
  • in response to requests by government agencies, such as law enforcement authorities
  • in order to enforce this Privacy Policy, or our Terms and Conditions, including for billing and collection purposes
  • with your prior consent, and as required to perform services requested by you
  • in accordance with this Privacy Policy, including the section entitled "Web Browser Cookies and Internet Tags"
  • when we believe disclosure is necessary or appropriate to prevent physical harm, fraud, or financial loss or in connection with an investigation of suspected or actual illegal activity
  • in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation)

ODFL shares Personal Information with the following categories of vendors to support our business functions:

  • Third party services providers and partners who provide data processing services to us
  • Law enforcement, government agency, regulator, court, or other public authority where we believe disclosure is necessary either (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (iii) to prevent personal harm or financial loss
  • A potential buyer (and its agents and advisors) in connection with any proposed purchase, merger, or acquisition of any part of our business, provided that we inform the buyer that it must use your Personal Information only for the purposes disclosed in this Privacy Policy
  • A third party that you have consented to disclosure of your Personal Information

To perform certain services and to support our business functions, we share information with certain third parties, including your name and address, the destination name and address, and the type of shipment. Our third party vendors are bound by confidentiality obligations, contractually required to have reasonable technical and organizational controls in place to protect your Personal Information, and are authorized to use your Personal Information only as needed to perform services on ODFL's behalf or to comply with legal requirements.

How ODFL Protects User's Personal Information

We maintain administrative, technical and physical safeguards designed to protect the Personal Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. In addition, we also implement appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored on the Website. If ODFL collects account information for payment or credit, ODFL will use the information only to complete the task for which the account information was offered. However, no information transmitted over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information transmitted to us via the Internet, and we accept no liability for any unintentional disclosure.

The safety and security of your information also depends on our Users. Where we have given a User (or where a User has chosen) a password for access to certain parts of our Website, the User is responsible for keeping this password confidential. We encourage Users not share their password.

Third Party Links

The Website may contain links to websites operated by parties other than ODFL. Such links are provided for your reference and convenience only. We do not control such websites and are not responsible for their contents or the privacy policies or other practices of such websites. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. Further, it is up to the User to take precautions to ensure that whatever links the User selects or software the User downloads (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. These websites and services may have their own privacy policies, which the User will be subject to upon linking to the third party's website. ODFL strongly recommends that each User review the third party's terms and policies.

Compliance With Children's Online Privacy Protection Act

Protecting the privacy of the very young is especially important. For that reason, the Website is for Users over the age of 18. We never collect or maintain information at the Website from those we actually know are under the age of 18, and no part of the Website is structured to attract anyone under 18. If we are notified that we are in possession of Personal Information of an individual under the age of 18, we will take all reasonable steps to delete such information.

User's Choice to Opt-Out, Amend or Access Personal Information

You may choose not to receive marketing email communications from us by clicking on the "unsubscribe" link in our marketing emails. You also may ask us not to send you other marketing communications by contacting us as specified in the "How to Contact ODFL" section below, and we will honor your request.

Subject to applicable law, you may obtain a copy of personal information we maintain about you or you may update or correct inaccuracies in that information through your ODFL account at www.ODFL.com. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that Personal Information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.

Information for California Residents

ODFL does not take any specific actions in response to browser Do Not Track signals.

In compliance with the California Consumer Privacy Act ("CCPA"), ODFL does not sell, trade, or rent our User's Personal Information for compensation, nor have we done so in the preceding twelve months.

California residents are entitled to contact us to request information about whether we have disclosed Personal Information to third parties for the third parties’ direct marketing purposes. Upon receipt of a request by a California consumer, and as required by California state law, we will provide a list of all third parties to whom Personal Information was disclosed in the preceding calendar year, as well as a list of the categories of Personal Information that were disclosed. California customers may request further information about our compliance with this law by e-mailing us at the address listed below.

Under the CCPA, and subject to exceptions, California consumers have various personal rights regarding the Personal Information that ODFL collects and processes. Some of the information we are required to provide to you can be found in various sections of this Privacy Policy. California consumers have the right to:

  • Request that we disclose to you the categories and specific pieces of Personal Information that we have collected
  • Request that we disclose to you the categories of third-party sources from which we have collected Personal Data about you
  • Request that we disclose to you ODFL's business or commercial purpose(s) for collecting your Personal Information
  • Receive a list of the categories of third-parties with whom ODFL shares your Personal Information
  • Request that we delete any Personal Information that we have collected from you (subject to exceptions)

California consumers can make a request for Personal Information by using one of the following methods:

  • Calling our toll-free telephone number: 1-844-919-0383
  • Using our online request form located at Data Request Form

Before complying with your request, we may need to verify that it is actually you making the request. To accomplish this, we may request that you (1) confirm specific Personal Information that we already know about you, or (2) provide us with appropriate identification. California consumers are limited to two requests for Personal Information per twelve-month period.

Retention and Deletion

We will retain your Personal Information for as long as necessary to provide services to you, based on the nature of the information provided to us and the nature of services or the purpose for which the information was provided to us. Notwithstanding the other provisions of this section, we may retain your Personal Information where such retention is necessary for compliance with a legal obligation to which we are subject.

How to Contact ODFL

If you have any questions or comments about this Privacy Policy, please contact us by telephone at 1-800-235-5569 or by email request to privacy@odfl.com.

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Linear Feet For Beginners

A linear foot is 12 inches measured from front to back. Our trailers are 28 feet in length. That means each trailer has 28 linear feet of available space. For every linear foot that you use, you have the full width (8 feet) and full height (9 feet). That nets out to about 2,000 cubic feet per trailer. Which is typically enough space for the average three- to four-bedroom home. And remember: OD will only charge you for the space you actually use, down to a minimum of 3 linear feet. Sound good?

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